Frequently Asked Questions
Everything you need to know about your LOWA footwear journey.
How do I determine the correct size for my LOWA boots?
We recommend measuring your foot in millimeters and consulting our official size chart. Since performance boots require a secure fit, most customers find that ordering their standard athletic shoe size works best, allowing room for technical socks.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the boots are tested indoors only; any boots showing signs of outdoor wear or dirt cannot be accepted for a refund.
How long does shipping take and what are the costs?
Standard ground shipping is free on all orders over $150. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location.
Are LOWA boots waterproof?
Many of our models feature a GORE-TEX waterproof lining, which is clearly indicated in the product description. These models are guaranteed to keep your feet dry while maintaining breathability in wet conditions.
Can my LOWA boots be resoled?
Yes, many of our trekking and mountaineering boots are designed with a cemented construction that allows them to be resoled by a professional cobbler, extending the life of your investment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Klarna or Afterpay.